Totally rewrite the current ETD system to make it clean and generic.
(Quite challenging, want it done to completion and will get used
in Dec/Jan.)
A generic system to register a variety of complaints (computer,
electrical, plumbing, carpentry, masonry, etc., this list should be
customizable), track the resolution status and generate reports summarizing
performance/satisfaction at different levels (individual,
division/company, etc.)
Generic method to help meter readers and other collect data on palmtops
and synchronize them with earlier data. Integrity checks for wrong data
entry.
The goal is to track network status by periodically contacting a number
of servers, and to record summary information (similar to MRTG) and
give a nice interface to summaries. May also involve modifying local
servers to give link status information to local machines.
This project will use smart cards + smart card readers to better
authenticate users, and then provide a method for creating a personalized
interface, based on allowed types of access and past usage.