Lokmitra

  Objectives

  Services

  Technical Details

 

The LokMitra INTRANET in the district Hamirpur consists of two
Pentium-III-based Servers (Under WindowsNT), with 4 Pentium-III-based
Client systems and a Router, set up in a LAN using HUB, in a separate room
at the Deputy Commissioner office, Hamirpur, named as LokMitra
Soochnalaya, as shown in the following diagram:





The Client Systems are used by the officials from concerned departments, for
answering the complaints and queries received, updating the static and
dynamic information from time to time etc..

The district administration in consultation with the Zila Parishad and
Panchayats, has identified 25 panchayats for setting up the Citizen
Information Centres. One unemployed youth each has been sponsored for
these Centres by the concerned Panchayat, who is required to deposit a
security bond and fixed annual Registration charges with the district
administration. The district administration has provided a Computer system,
a Printer, a Modem and a UPS, to these youths for the Centres. These
Centres connect the District Server on dial-up telephone lines through the
Router. 8 nos. of telephone lines have been provided at the Server end for
this purpose, enabling 8 Centres to connect the District Server at a given
point of time.

The LokMitra Software Interface is web-enabled and runs through the Internet
browser only installed on the user machines. The software is very user
friendly and has two different modules, one for the Citizen Information
Centres and the other for the Control Room. Both the modules are allowed
access with specific user identities and related passwords.

The Control Room module is used on the local LAN for data entry into various
databases, taking print outs of the complaints/queries received on daily
basis and to generate other reports. There is provision to monitor all the
complaints/queries received from the public and to check whether action is
being taken with the stipulated time frame. The officials from the concerned
departments will use this module.

The Citizen Information Centre module is used for extending services and
providing information to general public. This interface has been shown in the
following screens: .